Returns and Refund Policy

Last updated: 10th September 2026

This policy does not affect your statutory rights.

You may ask to cancel your order before it has been dispatched by emailing info@aperio-av.co.uk.

Please include your name, address, order number and a description of the goods or services concerned.

If the order has already been dispatched, it will be handled as a return under the terms below.

For eligible goods purchased online, you may cancel your order without giving a reason by notifying us within 14 calendar days after the day you receive the goods.

To exercise this right, email info@aperio-av.co.uk with:

We will reply with the return address and any relevant return instructions.

You must send the goods back without undue delay and no later than 14 calendar days after notifying us of your decision to cancel.

If you exercise your statutory right to cancel by notifying us within 14 calendar days after the day you receive the goods, you may handle the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning, broadly as you could in a shop.

If your handling goes beyond this and causes a reduction in value, we may make a lawful deduction from your refund. Please return all accessories, manuals, protective materials and packaging wherever reasonably possible.

For a change-of-mind return first requested after the statutory 14-day cancellation period, but within our voluntary 30-day returns period, the goods must be unused, complete and suitable for resale as new. They must not have been installed, connected, configured, registered, calibrated, marked or otherwise used, and must be returned with all accessories, manuals, protective materials and original packaging.

Please package returned goods carefully and use an appropriately insured and trackable return service.

These conditions do not affect your statutory rights where goods are faulty, damaged, misdescribed or incorrectly supplied.

You are responsible for arranging and paying the return cost when returning non-faulty goods because you have changed your mind.

For goods that cannot normally be returned by post, such as large loudspeakers, subwoofers, equipment racks or other heavy and oversized products, we will provide an estimate of the return or collection cost before you place your order.

If no return-cost estimate was provided before purchase for goods that cannot normally be returned by post, we will cover the reasonable cost of returning those goods.

Where we arrange a chargeable collection on your behalf, we will tell you the collection cost and obtain your agreement before booking it. The agreed cost may then be deducted from your refund.

If goods are faulty, damaged on delivery, misdescribed or incorrectly supplied, Aperio Audio Visual Ltd will cover the reasonable cost of their return or collection.

Please contact us before arranging the return so that we can provide appropriate instructions. Do not arrange an unusually expensive courier or specialist collection without agreeing the cost with us first.

For an eligible change-of-mind cancellation, we will refund:

If you selected a more expensive delivery service, we are not required to refund the additional amount above our standard delivery charge.

We will issue the refund without undue delay and no later than 14 calendar days after the earlier of:

We will normally refund the original payment method unless we expressly agree another method with you. We will not charge a refund or restocking fee, although a lawful deduction may be made for diminished value caused by excessive handling or use.

Goods must be of satisfactory quality, fit for purpose and as described.

If you believe that goods are faulty, damaged, misdescribed or incorrectly supplied, email info@aperio-av.co.uk with your order number and a description of the problem. Photographs or other relevant information may help us assess the issue, but requesting them does not restrict your statutory rights.

Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, price reduction or refund. We will not require you to accept an exchange or credit note where you are legally entitled to a refund.

We do not offer direct exchanges.

If you would like a different product, you may return an eligible item for a refund under this policy and place a separate order for the replacement product.

Unless the goods are faulty, misdescribed or incorrectly supplied, the right to cancel does not normally apply to:

Nothing in this section restricts your rights where goods are faulty, damaged, misdescribed or incorrectly supplied.

If you ask us to begin providing a service during a statutory cancellation period and subsequently cancel, you may be required to pay a proportionate amount for work completed before we received your cancellation request.

The cancellation right may end once a service has been fully performed where you expressly requested that work begin during the cancellation period and acknowledged that completing the service would end that right.

Bespoke design, programming, installation and other service elements may be subject to separate agreed terms. Those terms do not affect rights that cannot legally be excluded.

Email: info@aperio-av.co.uk

Aperio Audio Visual Ltd
Basepoint Business Centre
Swindon
Wiltshire
SN5 7EX
United Kingdom

Company registered in England and Wales: 8728209