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Returns and refund policy

Last updated: 7 May 2015

1. Cancelling your Contract and returns


1.1. Cancelling before receiving a Confirmation Notice

1.1.1. You may cancel your order for the Goods and Services at any time prior to receiving a Confirmation Notice from us by notifying us of your decision to cancel.

1.1.2. You may notify us by sending us an email to info@aperio-av.co.uk or a letter to Aperio Audio Visual Ltd, Basepoint Business Centre, Swindon, Wiltshire, SN5 7EX quoting your name, address, the name or a description of the Goods and Services and your order reference number.

1.2. Cancellation after receiving a Confirmation Notice

1.2.1. You may cancel this Contract at any time before the expiry of 14 calendar days after the day you received the Goods (the 'Cancellation Period') by notifying us of your decision to cancel.

1.2.2. If you wish us to begin to supply the Services before the expiry of the Cancellation Period in clause 1.2.1 you must request us to do this.

1.2.3. You may notify us of your decision to cancel by sending us by email to info@aperio-av.co.uk or by post to Aperio Audio Visual Ltd, Basepoint Business Centre, Swindon, Wiltshire, SN5 7EX

1.2.3.1. the fully completed cancellation form found on the Website, or

1.2.3.2. a statement of your name, address, the name or a description of the Goods and Services and your order reference number.

1.2.4. If you cancel this Contract after we have begun the supply of the Services in accordance with your request, you must pay us for the Services we supplied to you before we received notice of your cancellation.

Return of Goods

1.2.5. Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.

1.2.6. You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when we will collect them. We may charge you for the cost of collecting the Goods and may deduct this from any sum owed by us to you.

1.2.7. You must return the Goods to us in the same condition (unused) in which you received them with the original packaging and the original invoice.

1.2.8. If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

1.3. Refunds on cancellation

1.3.1. So long as you are entitled to cancel and have complied with your obligations under clause 1.2, we will refund you the balance of the price you paid to us after deducting:

1.3.1.1. the value of the Services we supplied before we received your cancellation notice together with VAT payable in respect of that value;

1.3.1.2. any reduction in the value of the Goods; and

1.3.1.3. any cost to us of collecting the Goods.

1.3.2. Unless we have agreed to collect the Goods from you, we will refund you the sum in clause 1.3.1 within 14 days after the earlier of:

1.3.2.1. the day on which we receive the Goods back from you, or

1.3.2.2. the day on which you supply evidence to us that you have sent the Goods back to us.

1.3.3. If we have agreed to collect the Goods from you, we will refund you the sum in clause 1.3.1 within 14 days of our receipt of your cancellation notice.

1.4. Exception to the right to cancel

1.4.1. You will not have a right to cancel in the following situations:

1.4.1.1. The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food)

1.4.1.2. The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us

1.4.1.3. The Contract is for the supply of alcoholic beverages where their value is dependent on fluctuations in the market which cannot be controlled by us, we have agreed the price and we can only deliver after 30 days

1.4.1.4. You have specifically requested a visit from us to carry out urgent repairs or maintenance

1.4.1.5. The Contract is for the sale of land or financial services

1.4.1.6. The Contract is for rental of accommodation for residential purposes

1.4.1.7. The Contract is for construction or conversion of buildings

1.4.1.8. The Contract is for the sale of goods and services by public auction which bidders may attend in person

1.4.1.9. The Contract is for gaming, betting and lottery services

1.4.1.10. The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance

1.4.1.11. The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery

1.4.1.12. The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery

1.4.1.13. The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts

1.4.1.14. The Contract is for the supply of goods which have become mixed inseparably with other items after delivery